January 12th, 2008
By SNP Staff
Things are changing on the work front. Employees expect more from work than good compensation, health benefits and a great retirement plan. In addition to the basics, they now expect fulfillment from their work. That means they need to be able to control their destiny and know they directly benefit from their job performance. This requires a different type of management. We call it entrepreneurial management.
Here’s how it works: (more…)
Tags: corporate communications,
human resources,
leadership training,
management,
snp communications,
social media,
web 3.0
Filed under All, CommTips.
April 20th, 2007
By Maureen Taylor
Trust is paramount in anything you do. On the flip side, a lack of trust in a work environment is especially problematic for both employees and management.
- What will happen when people don’t trust the information they receive?
- Motivation without trust is difficult - so how do you get your team to trust you?
One big problem is that distrust self perpetuates – when employees distrust management, management becomes less trusting of employees. (more…)
Filed under All, CommTips.
March 13th, 2007
By Maureen Taylor
So you’ve been asked to handle a blog or press interview, what do you do? Here are some very top-level ideas to consider:
December 13th, 2006
By Maureen Taylor
As a communicator, you never know when you’ll be called upon to give an on-the-spot opinion, or asked to participate in an impromptu speaking engagement.
Giving an opinion on the spot leaves many of us rambling or frantically searching for how best to present our thoughts. Below is a simple format that can help you present a clear statement of your point of view even under pressure. (more…)
Filed under All, CommTips.
December 8th, 2006
By Maureen Taylor
Often in business conversations, we think we know all the information the other person needs to convey, but we find out later that there were important bits and pieces we didn’t capture. “Probes” are part of the Socratic Method of dialogue.
Probes are designed to gather the maximum amount of information and quickly move the dialogue forward. (more…)
Filed under All, CommTips.
December 8th, 2006
By Maureen Taylor
How do you know if someone’s listening to you? People often give visual cues to indicate they’re paying attention to what you’re saying – but these cues can be deceiving.
Unfortunately, many of us listen lightly, or passively. We give people the visual cues that we’re listening, but we might actually be thinking about something else – like what we’re going to say next. Not only do we miss important information, but the other person doesn’t truly feel heard. (more…)
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December 8th, 2006
By Maureen Taylor
Have you ever asked a question with the intention of receiving a quick response, and instead gotten a short speech? Do you have employees or colleagues that tend to ramble when they’re talking? In most business settings, the best way to answer a question is with Bottom Lining.
Bottom lining information has three components: (more…)
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December 8th, 2006
By Maureen Taylor
Too often we deliver a presentation or start a meeting and don’t take a moment to check in with our audience. If you don’t ask, you don’t know if objective for the meeting has altered in their minds. Perhaps you’re prepared to talk about a new product or solution, but the customer wants to hear about upgrading their current system. A Dialogue Opener saves you from delivering information no one wants to hear. Plus, it gives you the opportunity to get valuable information so you can tailor your presentation to meet the needs of your audience. (more…)
Filed under All, CommTips.
